Debt & Disconnection Strategy and Customer Charter

ScottishPower first developed a strategy for Debt and Disconnection is 2003, following the joint publication by Ofgem and energywatch of Good Practice Guidelines in preventing debt and disconnection. To continue to build on our strong performance in this area the strategy has been reviewed and updated in line with business goals and industry developments. The objective of the strategy is as follows:

Latest News

The community of Onthank will soon enjoy warmer homes and lower fuel bills thanks to a new project. Read more

A funding boost from the ScottishPower Energy People Trust helped Starter Packs Dundee give nearly 900 homeless people in the area a new lease of life. Read more

A project in Greater Manchester has been granted 30,000 funding from The ScottishPower Energy People Trust to help families with disabled children access the benefits they are entitled to. Read more

The ScottishPower's Energy People Trust has helped Netherley Citizen's Advice Bureau employ a trio of experts to help and advise people living in fuel poverty. Read more

Starter Packs Dundee