Citizen's Advice Bureau

A number of initiatives are being piloted with the CAB including the following:

  1. A dedicated phone line for CAB advisors to call our Collections team for advice on accounts in debt.
  2. Sponsorship for a Debt Utility Project in Liverpool for a full time specialist advisor and NVQ training for other advisors.
  3. Trialling the use of a free phone number into a Citizen’s Advice Bureau in Glasgow to provide independent debt advice and access to a Benefits Health check

The main aim of the association with CAB is to encourage consumers to seek independent advice and prevent debt and disconnection, particularly for vulnerable customers.

Freephone: 0800 027 7037

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